(1) Ownership of the site

The website https://leoeluna.net (hereinafter the “Site“) is owned by Leo & Luna Srl , with registered office in Viale Premuda, 46 – 20129 Milan , VAT number IT09444430962 , registered in the Milan Company Register with number MI – 2090491 , and is aimed at the online sale of physical products.

(2) Applicable law
2.1. Articles 45 to 67 “Consumer Rights” of Legislative Decree no. 206 of 6 September 2005 (Consumer Code) and Legislative Decree no. 70 of 9 April 2003 on electronic commerce regulate the purchase and sale of products and services via electronic means.
2.2. Each sales contract entered into by Leo and Luna Srl with the Customer will be governed and interpreted according to Italian law.

(3) Acceptance of the instructions provided for completing the order and of all the general conditions of sale
3.1. By placing an order according to the methods provided on the Site, the Customer declares that he has taken note of all the information provided during the purchase procedure and that he fully accepts the general conditions of sale and payment expressed below.
3.2. The sales contract stipulated between the Customer and Leo and Luna Srl is governed by these general conditions of sale, together with the conditions relating to the compilation of the order and the methods of delivery and payment of the goods.
3.3. Leo and Luna Srl invites buyers to carefully read these general conditions of sale and to transfer them by printing them on a durable medium to be preserved.

(4) Order and purchase

4.1. The products that the Customer can purchase are those present on the Site (www.leoeluna.net) as reproduced on the homepage of the same and in its various sections, divided according to the type of product and described in the related information sheets, if provided.

4.2. The products displayed on the site may be: – “ available ”, that is, present in stock and therefore available to be ordered by the “Customer”; – “ not available ” in stock. In this case, the Customer will not be able to order the product but, if desired, may provide his/her email address to be informed if and when the product will be available again;

4.3. To purchase the products, the Customer must be registered on the site or log in as a guest;

4.4. For delivery, Leo and Luna Srl uses the national courier _______. It is possible, however, for the Customer to choose the payment method at the time of purchase (Pay Pal and the credit cards accepted by Stripe (Visa, Mastercard, Maestro, America Express, PostePay, Apple Pay);

4.5. Leo and Luna Srl confirms acceptance of the order by sending an email to the email address that the customer will communicate when registering on the site or at the time of purchase;

4.6. The data contained in the order confirmation email are the following: Order number and date, Product/s quantity price, Payment method chosen, Shipping costs, Order total

4.7. The Customer will be required to check that the data in the order confirmation email are correct and to immediately report any errors to Leo and Luna Srl any errors or omissions;

4.8. Leo and Luna Srl reserves the right at its sole discretion not to accept the order.

(5) Prices
All sales prices published on the Site are inclusive of VAT.

(6) Exclusive jurisdiction (consumer jurisdiction)
In the event of a dispute regarding the interpretation, execution and termination of this distance selling contract, if the Customer is a non-professional final consumer (i.e. if he is a natural person who does NOT purchase the products for use in his professional activity), the judge of the place of residence or domicile of the consumer, if located in Italy, will have exclusive territorial jurisdiction (in accordance with the provisions of Art. 63 of Legislative Decree 205/2006).

(7) Validity and modification of the General Conditions of Sale
These general conditions of sale will remain valid and effective until they are changed and/or integrated by Leo and Luna Srl by publishing the changes and/or additions on the Site, at the internet address https://leoeluna.net/termini-e-condizioni/ . The variations and/or additions will be effective from the moment of publication itself.

Purchase procedure

(1) Catalogues, Products, Prices
The catalogue of products on the Site is updated daily.
It may therefore be different from that found in individual stores that distribute products. Leo and Luna Srl .
The prices of the products indicated on the Site www.leoeluna.net do not necessarily coincide with those practiced by individual sales outlets that distribute the same products.
The prices charged by Leo and Luna Srl and indicated on the Site can be modified at any time, even during the day.

(2) Username and password
The buyer may decide to register and have a Username and Password both to place orders and to access his/her “personal area” on the Site; the latter contains the details of each order and the data provided by the consumer when registering on the Site. Alternatively, the user may make the purchase and checkout as a “guest”. In this case, registration is not necessary.
The Username must correspond to a valid email address.
The password must be made up of at least 6 characters including a symbol and two numbers. Furthermore, the system distinguishes between uppercase and lowercase letters when reading and recognizing the password.
If you do not remember your registered password, you do not need to register again; in this case, simply follow the instructions below:

2.1 Have you forgotten your password?
In this case (provided that you remember at least your username), you will need to follow this procedure: from the top right menu by clicking – Account item – the Account page opens – by clicking on the link – Forgot your password? – a page opens with the request: enter your registration email address. The user will receive an email at this address containing the “Password recovery procedure” (with a link to reset the password that accesses the screen where you can set the new password). After typing and confirming it, the user will normally have access to the personal area.

(3) Cart
Each product you wish to purchase must first be placed in the “Cart”. You can click on 'add to cart' under each product on a Category page, or by first opening the product itself and clicking on 'add to cart'.
Adding a product to your cart does not constitute a purchase and does not oblige you to purchase.
You can view the contents of your Cart by simply clicking on the relevant symbol located at the top right of the page where each product category is listed. A page opens showing the type and quantity of each product entered for purchase, where you can:
– modify or delete the product from the cart by clicking on the appropriate button;
– view shipping costs.
If you want to examine other products to evaluate whether to choose them and add them to the Cart, you can continue browsing, viewing the articles according to the categories of interest, which are always visible at the top of the page; or, if you already know the brand and/or model of the desired article, just enter it in the search menu of the Site, located on the page at the top right, next to the cart icon.
If after having inserted one or more products into the Cart you do not continue, the added products remain in memory for thirty days (period during which the Cart will automatically "update" in the event of price changes or deletion of products from the catalogue). Leo e Luna Srl ). After this deadline, the cart will no longer contain any products.
If you want to proceed with the purchase, you must click on the " Proceed " button: you will arrive at an identification page where you will be asked to enter your data.
You can enter your cart and check its contents by clicking on the word “ Cart” highlighted at the top right of the page.
In some cases, when a product is added to the cart or order list, the message “ The product is temporarily out of stock ” may appear; this occurs due to the short usual interval between the moment in which the products are no longer available and the moment in which the catalogue is periodically updated; this means that the product added to the cart was no longer available at the time of its insertion, but the catalogue had not yet been updated.
If the product is not available, you can see it on the site with the wording "Not available"; the 'add to cart' button is not visible in this situation. The product is therefore viewable but not purchasable; in this case, it will still be purchasable when the warehouse is loaded. To remember the chosen product and recover it later, you can add it to the "Wishlist" by clicking on the appropriate symbol, located next to the image of the item in the product sheet.
Products that are definitely out of stock are directly deleted and will no longer be visible.

(4) Payment
The Customer can choose to pay via PayPal or credit card.
You can use credit cards accepted by Stripe (Visa, Mastercard, Maestro, America Express, PostePay, Apple Pay);
In case of payment by credit card, no additional charge will be applied.
When using credit cards you must always enter the CVV2 CODE : otherwise the order will be cancelled.
For Visa and Mastercard credit cards, the CVV2 consists of the last 3 digits on the back of the card.

4.1 Possible request for an additional code:
It may happen that, after entering your credit card details and CVV2, you also need to add an additional code or other specific data.
This is because some banks require a specific procedure to enable the use of your credit card online. In this case, you need to contact your bank to get instructions on how to enable your credit card for online purchases.

4.2 Credit card spending authorization:
When you enter your credit card details, your bank is asked to authorize the spending on your credit card.
Sometimes banks inform the customer by sending a text message: the meaning of this is that the credit limit necessary for the purchase has been, so to speak, “reserved” and “blocked”; however, receiving the text message does not mean confirmation of the final debit.
In fact, the latter occurs when, with the shipment of the products, via an SMS and an email sent to the contact details indicated by the customer himself at the time of the order is confirmed by Leo and Luna Srl to the customer the delivery of the products to the courier for transport; only at this point is the purchase amount charged to the credit card.

4.3 Possible “authenticity check”:
It may happen that, before entrusting the ordered goods to the courier, the order paid for by credit card is subjected to an " authenticity check " (a check which verifies the actual ownership of the credit card) by the banking institution which issued the card itself.
If an “authenticity check” is initiated, the customer can be informed by Leo and Luna Srl via email.
The “authenticity verification” normally takes 24 hours for orders paid by Visa and Mastercard credit cards.
In case the bank highlights a Leo and Luna Srl any irregularity relating to the credit card used, Leo and Luna Srl will cancel the order, informing the customer via email.

Rights – Right of withdrawal

(1) Content of the right of withdrawal
Articles 45 to 67 of Legislative Decree 206/2005 (Consumer Code) regulate the sales of products made via the Internet. The Consumer Code recognizes the consumer's right to withdraw from contracts or contractual proposals with the option, in this case, to return the purchased product and receive a refund of the expense incurred.
However, the right of withdrawal does not apply in the case of products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, nor in the case of audiovisual and computer programs contained in packages originally sealed and opened by the consumer; it does not apply even in the case of sealed products, opened after delivery to the consumer, which cannot be returned for reasons of hygiene or health protection.
In the event of withdrawal, the Customer is liable for the decrease in value of the goods resulting from handling that is not necessary to define the nature, characteristics and functioning of the products, therefore if:
– the original packaging is missing,
and/or
– integral elements of the goods are missing such as: the instruction manual, accessories, cables and other similar elements.
The right of withdrawal is recognized only to "Consumers" understood as natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity. Therefore, the right of withdrawal in question does not apply to "Professionals", i.e. natural persons and/or legal persons who act for the professional purposes pursued.
The Customer will have to bear the costs of returning the product.

(2) How and within what timeframes the right of withdrawal is exercised
The Customer may withdraw within 14 (fourteen) days from the delivery of the goods or, in the case of services, from the stipulation of the related contract.
Within this deadline, the Customer who intends to avail himself of this right is required to inform Leo and Luna Srl of your withdrawal in one of the following ways:

to) sending a registered letter with acknowledgement of receipt to the following address:

Leo e Luna Srl, Viale Premuda, 46; Ch 20129 City Milan (MI).

or:

b) Sending the withdrawal request via certified email to the address leoeluna@legalmail.it.

Within 3 (three) working days from receipt of the withdrawal communications, Leo and Luna Srl will send – to the Customer's email address indicated in the order or in his/her withdrawal request – the Return Authorization Number (NAR) which will identify the practice.
The Customer, within 14 (fourteen) days of receiving the Return Authorization Number (NAR), must take care of, at his own expense, returning the product in its original packaging; the Return Authorization Number indicated by Leo e Luna Srl ; in particular, the return must be made by shipping the product to the following address (or to the different address indicated in the email Leo and Luna Srl of NAR communication):

Leo e Luna Srl, Viale Premuda, 46; Ch 20129 City Milan (MI)

It is specified that the 14-day deadline established for the return of the product following the exercise of the right of withdrawal by the Consumer is considered to be respected provided that the product is physically shipped within said deadline.

(3) How and within what timeframe is the refund of the cost of the product and shipping costs expected?
Leo e Luna Srl , in accordance with Article 56 of Legislative Decree 206/05, will refund all payments received from the Customer and the costs of the original delivery to the Customer of the returned product following his withdrawal (with the exception of additional costs arising from the possible choice of a type of delivery other than the least expensive standard delivery offered by Leo e Luna Srl ) within 14 (fourteen) days from the date on which Leo and Luna Srl has been made aware of the exercise of the right of withdrawal by the Customer; the latter will in any case be exempt from incurring any costs as a consequence of such reimbursement (without prejudice to the circumstance that the shipping costs for returning the product following the withdrawal are, as stated, borne by the Customer).
Leo and Luna Srl will have the right to withhold the amount due to the Customer for reimbursement until the receipt of the intact product or until the Customer has demonstrated that he has sent the goods; the first of the two alternatives will prevail.
In the case of payment by credit card for the purchased products, Leo and Luna Srl will refund you by reversing the transaction directly to your credit card.
In the case of payment for products purchased via PayPal, the refund will be made by crediting the Customer's account.
In the case of payment by bank transfer, the customer will receive a refund.

(4) Exercise of the right of withdrawal in the case of purchases made through financing
In the event of exercising the right of withdrawal from the purchase of a product made through a financing contract, the latter will immediately cease.
In the event that the Customer has purchased multiple products with a single order through a financing contract and intends to withdraw from the purchase contract with exclusive reference to one or more specific products, the Customer will be required to:
– to inform Leo and Luna Srl to wish to withdraw by highlighting the product that you intend to return as described above;
– receive from Leo and Luna Srl the indication of the new amount to be financed;
– communicate this data to the company that grants consumer credit via a toll-free number, requesting the opening of a new financing procedure for the amount communicated by Leo e Luna Srl , for which the documents sent for the first request for financing will be considered valid;
– communicate in writing to Leo and Luna Srl the new reference number thus obtained of the financing practice, receiving from Leo and Luna Srl a new related Re-Entry Authorization Number;
– return the product(s) subject to withdrawal using the new NAR.

The company, upon receipt of the returned product(s), will cancel the first financing and issue a new invoice with updated amounts and products.

Rights – The Guarantee

(1) Legal guarantee
All products marketed by Leo and Luna Srl are covered by the 24-month legal guarantee provided for by articles 128 to 135 of Legislative Decree 206/2005 (“Consumer Code”).
The legal guarantee consists of liability for 24 months Leo and Luna Srl as seller of the products, towards the consumer, understood as the natural person who acts for purposes outside of any entrepreneurial, commercial, artisanal or professional activity carried out, for any defects of conformity not detectable at the time of conclusion of the purchase contract, within the limits and in the manner which will be summarised below.
A product has a “lack of conformity” if, as provided for in art. 129 of the Consumer Code:
– it is not suitable for the use for which it is normally intended;
– does not conform to the description or does not possess the qualities promised by the seller;
– does not offer the usual qualities and performances of a good of the same type;
– is not suitable for the particular use intended by the consumer unless brought to the attention of the seller at the time of purchase and accepted by the seller.
The complaint of the lack of conformity – which to be covered by the guarantee must appear within 24 months of delivery of the goods – must be made within 2 months of the date of discovery. However, the complaint is not necessary if the seller has acknowledged the existence of the defect or has hidden it.
Unless proven otherwise, it is presumed that any lack of conformity which becomes apparent within 6 months of delivery of the goods already existed on that date.
In the event of a lack of conformity, the consumer may first ask, at his choice, the seller to repair the goods or replace them, free of charge in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other.
In the case of Leo and Luna Srl Only replacement is foreseen, as repair is usually objectively impossible or excessively expensive.
Replacements must be made within a reasonable time from the consumer's request; in the case of Leo e Luna Srl , the average time for returning the product to the Consumer is 30 days. If within the maximum term of 60 days Leo and Luna Srl If the consumer is unable to deliver the replacement product, he/she may alternatively request one of the other remedies (termination of the contract, price reduction).
In the event of a price reduction or termination of the contract with refund of the price, the use of the goods by the consumer is taken into account to determine the amount due to the consumer.

(2) How to exercise the right to the legal guarantee
The consumer who intends to avail himself of the legal guarantee must:
– communicate the defect found to Leo and Luna Srl in writing, by email to the address info@leoeluna.it, describing as clearly as possible the defect found in the product;
– take note of the Return Authorization Number (NAR) (which varies from case to case) which Leo and Luna Srl will communicate;
– carefully package the product for shipping, including accessories, user manual and anything else contained in the original packaging;
– clearly and legibly report on the packaging the Return Authorization Number (NAR) assigned by Leo and Luna Srl.
The logistics operator appointed by Leo and Luna Srl will then contact the consumer in order to arrange for the collection of the product.

(3) Additional conventional manufacturer's guarantee
By “Conventional Guarantee” we mean a form of guarantee not required by law that the supplier of a specific product can provide in addition to – but never in substitution of – the legal guarantee which in any case is rightfully due to the consumer.
The conventional warranty generally provides only for the repair of the product for a limited period of time.
The products marketed by Leo e Luna Srl , except for possible exceptions which will be made known to the consumer, are accompanied by the sole legal guarantee.

Delivery – Times and Costs

(1) Types of delivery
Deliveries are made according to the standard delivery method within the borders of the national territory.

1.2. Standard delivery is carried out at the address indicated by the consumer on working days between 08:30 and 18:30, via the national courier Nexive, a logistics operator appointed by Leo and Luna Srl [check the forwarder and his availability].
The expected delivery times start from the moment the good/goods are entrusted to the courier, an operation that is carried out within a maximum of approximately 2 working days from the completion of the purchase by the Customer. The delivery times from the moment the goods are entrusted to the courier in charge are, under normal conditions, 2 working days (except for causes of force majeure such as accidents, thefts to the transport vehicle, atmospheric agents); in exceptional cases the delivery times can reach 7 working days for deliveries to the islands or in any case to places that are difficult to reach, or uncontrollable events for which Leo and Luna Srl cannot be held liable in terms of lack of responsibility.

(2) Delivery costs
2.1. Delivery costs are standard and refer exclusively to shipments within the national territory for an amount equal to € 10 (ten euros) for orders under € 60. Shipments for orders over € 60 are free.
2.2. There is no additional cost for delivery to islands and hard-to-reach locations.

2.3. Delivery costs amount to €25 for international shipments within the European Union.