Order processing times and shipping are two separate steps. All orders placed on leoeluna.it are processed within 10 business days, excluding weekends and public holidays. Once your order is ready to ship, you will receive an email notification.

Occasional delays may occur due to high order volumes or postal service issues outside our control. We will do our best to inform you promptly in case of significant delays.

Domestic Shipping Rates and Estimates

Shipping rates are calculated based on the weight and size of the order. The exact rates will be calculated and displayed during checkout.

How to Check Your Order Status

You will receive an email notification with the tracking number once your order has shipped. Tracking information will be available within 48 hours.

If you do not receive your order within 15 days from receiving the shipping confirmation email, please contact us at info@leoeluna.it, including your name and order number. We will carry out the necessary checks and assist you.